Speaking
MOTIVATIONAL CUSTOMER SERVICE & CUSTOMER EXPERIENCE SPEAKER
Teaching you how to leverage the power of customer relationships
to increase business success and improve your bottom line.
James Brown Jr. is a customer service keynote speaker who works with organizations that want to leverage the power of relationships between internal and or external customers. As a speaker and emcee, James Brown Jr. is celebrated for being knowledgeable, relatable and engaging when speaking about customer experience. His commanding voice and ability to easily adapt make James the perfect choice for your next conference, training or event. James’ speaker programs are all designed to empower organizations to better their customer relationships to increase their success by connecting in “THE XCHANGE ZONE!”
What is the Xchange Zone?
As a former All-American Track & Field athlete, James learned many lessons on the track that helped him become successful in corporate America. One major lesson he shares with corporate groups, associations, and students is the importance of The Xchange Zone.
The Exchange Zone is a designated segment on the track where the baton must be exchanged between the incoming and outgoing teammates. If the baton is not exchanged in the zone or is dropped, the entire relay team will be disqualified.
Off the track, the Xchange zone is the critical area where you leverage the power of connecting.
You never want to miss the exchange because that leads to disqualification. You must remain connected in order to win.
See James in Action
Any relationship can be successful when you remain in the Xchange Zone
To be successful in the Xchange Zone, there are several key factors:
- knowing your roll (starting, receiving, handing off, or finishing)
- understanding the situation (and adjust accordingly)
- committing to finishing (avoid disqualification)
- recognizing the win (may not always be first place)
Keynotes
Running to Rewarding (Revenue) RELATIONSHIPS
Relationships are the essence of the human existence – the business world, home, and school. Understanding that every relationship matters, has a unique cadence, and learning how to identify and move within it, can drastically improve your personal brand, organizational effectiveness, and better position you to reach your individual and team goals. In this presentation, you will learn the rhythm (cadence) and rhyme (communication) for building rewarding (win) relationships AND how to apply these skills personally, within your team and with your customers.
Sprinting FOR Sales Success
Sales success is often determined by the completed exchange with the customer, while that is ultimately true there are key principles that assist with making the sale and help sustain long term success. In this presentation you will learn championship principles you need to know and implement to have sales success: know what you are selling, who you are selling to, how to sell beyond the sale.
The Race to Winning Customer Service
Customer service is more than a department, it is an attitude that starts with the individual. It is a personal commitment to know who your customer is, understanding their needs, and serving them the way they want to be served. In this presentation you will learn the importance of recognizing “everybody you meet is your customer!”
Championship Level Customer Centric Culture
Successful individuals or organizations understand customer service is important. GREAT organizations are deliberate about their customer service framework creating a customer-centric culture. In this presentation, you will learn how to set yourself and organization apart by making customer-centric service an intentional aspect of how you operate on a daily basis, ultimately
helping you better reach your business goals. Take the stride to move from “a customer” to “MY customer.”
