Motivational Speaker, Emcee, All-American Athlete...
"The Xchange Zone” Expert
On the track, the Exchange Zone is where teammates must pass the baton to avoid disqualification. I teach organizations how to operate in their own Xchange Zones–the critical areas where you must connect with customers to win the race!
Ready to Master Your "Xchange Zone"?
Drawing on his championship experiences in both athletics and corporate America, James motivates his audience to see everyone they meet as a customer.
As a speaker and emcee, James is celebrated for being knowledgeable, relatable and engaging when speaking about customer service.
You Can’t Win Without Relationships
A customer service expert who sprinted his way from being an All-American collegiate track star and World Championship trials qualifier to an award winning National Account Executive, James understands the power of relationships.
Many lessons on the track helped him become successful in corporate America. He understands the value of relationships and the importance of relationships in establishing, embracing and enhancing connections with customers.
We will definitely have him booked for next year’s meeting.
Every Good Relay Team Has a Coach
Your customers rely on you being equipped for the handoff. Don’t miss the key moments of the exchange. Your bottom line depends on you being able to compete and succeed at the highest level.
James’ Top 4 List of “Exchange Zone” Topics
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- Sprinting to Sales Success
- Running to Rewarding (Revenue) Relationships
- The Race to Winning Customer Service
- Championship Level Customer Centric Culture
