Adapting & Ensuring Excellent Customer Service After a Crisis like Coronavirus
In light of the impact COVID-19 has had on business operations, many have concerns of relevancy and sustainability in this new norm. If your business is one of the ‘privileged’ few that remained open or one that is preparing to open as shelter in place orders are lifted, having the best customer service should be […]
Is it Live or is it Memorex – Be Authentic for Truly Exceptional Customer Service
In the 1970’s and 80’s Memorex produced a cassette tape (you have to be a certain age to even know what that is) and their slogan at the time was “Is it live or is it Memorex.” I thought about this slogan the other night as my beautiful wife and I, along with another couple, […]
The Importance of First Impressions in Customer Service and Experience
In any business we walk into, the first encounter is vitally important to the development of the relationship with the new customer. My dad would say it like this, “You never get a second chance to make a first impression.” Are you or is your organization cognizant of the first impression your company is making? When […]
3 Customer Service Tips for Hospitality Businesses
Superb customer service must be at the core of any hospitality business. Here are 3 tips to help you improve customer satisfaction. Greet with a SmileMost of us have some, if not all, of our teeth. And since we do, when we first encounter a customer (on the phone or in person) try doing it […]
Tips to Help Frontline Employees Improve Hospitality and Customer Experience
In Tilman Fertitta’s book, Shut up and Listen, he says there are 5 core areas that will kill your business if you are not aware – and the number 1 core area on the list is HOSPITALITY. This holds true for any business, but it is especially important for those in the hospitality industry. The […]
The “C.U.S.” Customer Service Framework is the Best Strategy to Successfully Engage Your Customers
In this day and age where margins are lower, customers are more educated and options are many, there are some key factors that will certainly impact your company or organization. The C.U.S. Customer Service Framework will help you identify these factors and ensure your customer service strategy is a success. What is a customer? Merriam-Webster […]
