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Customer Service Strategy
Is it Live or is it Memorex – Be Authentic for Truly Exceptional Customer Service
In the 1970’s and 80’s Memorex produced a cassette tape (you have to be a certain age to even know what that is) and their
Customer Service Strategy
The Importance of First Impressions in Customer Service and Experience
In any business we walk into, the first encounter is vitally important to the development of the relationship with the new customer. My dad would
Customer Service Strategy
3 Customer Service Tips for Hospitality Businesses
Superb customer service must be at the core of any hospitality business. Here are 3 tips to help you improve customer satisfaction. Greet with a
Customer Service Strategy
Tips to Help Frontline Employees Improve Hospitality and Customer Experience
In Tilman Fertitta’s book, Shut up and Listen, he says there are 5 core areas that will kill your business if you are not aware
Customer Service Strategy
The “C.U.S.” Customer Service Framework is the Best Strategy to Successfully Engage Your Customers
In this day and age where margins are lower, customers are more educated and options are many, there are some key factors that will certainly
