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Building Customer Trust to Avoid Dissatisfaction
Why is Customer Trust Important? Gregory Smith, a former top executive with Goldman Sachs, once said, “If clients don’t trust you they eventually stop doing
Is the Customer Always Right?
I recently had the privilege and opportunity to participate in one of the top 15 hospitality podcasts, “Don’t Look Under The Bed,” where we discussed
3 Tips to Help Your Business Provide Stand-Out Customer Services
Customer service has to be more than a department, more than a call back number, more than a ‘robo’ chat on your website. Customer service
Leveraging Relationships for Business Success
In the world that we now live, there is a new norm that is constantly changing by the minute (or so it seems) with quite
Maximize Your Face-to-Face Customer Service
There is a proverb that says “A bird in the hand is worth two in the bush” but I want to change that to “A
Adapting & Ensuring Excellent Customer Service After a Crisis like Coronavirus
In light of the impact COVID-19 has had on business operations, many have concerns of relevancy and sustainability in this new norm. If your business
